PCS (Personal Care Services) Ltd



FAQ's



What does Domiciliary mean?



Domiciliary means "concerned with or occurring in someone's home." Therefore, Domiciliary Care just means providing Care within a Client's Home. ​



What qualifies as Palliative Care?



Palliative Care is given to improve the quality of life of patients who have a serious or life-threatening disease, such as Cancer. Palliative Care is an approach to care that addresses the person as a whole, not just their disease. Our aim is for our specialised Palliative Care Team to provide Holistic Care to the Client and their Families, focusing on the physical, emotional, social, and spiritual issues that Client's may face during this period. Palliative Care can be either Short Term or Long Term depending on the condition or illness of the Client and all our Palliative Care is provided within the comfort of the Client's Home or preferred setting.



Why would I need Care at Home?



Domiciliary Care is provided to Clients who still live in their own Homes but whom require additional support with household tasks, personal care or any other activity that allows them to maintain their independence and quality of life. Anyone at any stage of their life could require Domiciliary Care including those with Learning Disabilities, Mental Health problems, Sensory Impairment or Physical Disabilities.



What services are included in Personal Care?



Personal Care can include any of the following tasks: Bathing, Showering, Washing, Drying, Dressing, Hair Washing and Drying, Oral and Denture Care, plus, all aspects of Toileting including Commode assistance and Pad changes.



How are my Carers chosen for me?



We go to extensive lengths to ensure each Client is matched both Personally and Geographically with the most suitable Carer. Through our bespoke Client Assessments and Paperwork; plus our 2 Stage Practical Interviews for our Staff, our Field Team Leaders and Allocations Management Team hand-build each Rota ensuring the best compatibility between Client and Carer.



Will I lose my Care if I cancel calls when im not going to be home?



Absolutely not! We understand that sometimes you may not be Home when you have Care calls scheduled. We do kindly request that you let us know beforehand if you have an Appointment or you wont be Home so we can ensure you Carer can be informed in good time. Any calls that are cancelled with 24 hours notice or more, will not be charged for.



Will someone help me with my Medication?



Should you require Medication Assistance then Personal care Services are here to help. We ensure all Medication Documentation is typed and printed to avoid any confusion, plus all our Care Staff are now required to obtain their Level 2 Mediation Certificate, which means all our Staff are trained to the highest standard.

We can also arrange collection or delivery of your Medication should you not be able to obtain it yourself.



Will I get lots of different Carers?



Our aim is to keep a small circle of Carers around each Client to allow special bonds to develop and relationships to flourish. We believe that it is important so our Care Staff can fully understand the Client's needs and should those needs change; our Carers can recognise changes and act upon them seamlessly and with immediate effect.



How do I increase or decrease my Care calls?



Should you feel you require extra support, or in fact you don't require the full allowance in which you have been provided. You can easily contact one of our Allocations Team who will then liaise with your Social Worker regarding increasing/decreasing your Care calls.



How do I get equipment I need for my Care at Home?



There are a number of different external agencies that may be available to you. When we come to do our Initial Assessment, we can advise you on the best option.



I can't always get to the door, how can I make sure the Carers can get in?



We often recommend installing a key safe outside your Front Door. This is a Small Box in which is opened and locked using your chosen secret number, in here you can keep a spare key which the Care Staff will use to enter your Property. Your safety and security is our upmost priority and using a key safe often provides our Client's with the assurance that they will be secure within their Home, throughout the night, once the Care Staff has left.



I am frightened of falling and not sure I should stay on my own, is there anything that can help me stay at Home?



You can wear a Lifeline as a Necklace or a Watch to ensure you have immediate assistance should you suffer from a fall. Preventative measures can be put into place to help ensure it doesn't happen in the first place, and these can be discussed with our Team Leader during your Initial Assessment.



How can I get back into the Community? Shopping, Day Centers etc.



PCS (Personal Care Services) Ltd provides a wide range of Escort and Companionship services to help you get out of your Home and into your Community. Local Authorities have lots of free Activities in which you can participate and Centers you can attend on a weekly basis. There are also a variety of Voluntary Services that can provide some Companionship.

Our Allocations Team are more than happy to point you in the right direction of who you would need to speak to regarding any of these Services.



How do I cancel my Care if I don't want it?



Depending on the reasons as to why you wouldn't want your Care calls, our Allocations Team are always more than happy to assist you with your requests. You can contact them any time during 8am - 5pm; or we have an Emergency On Call system, available 24 hours per day.



Can my Carers sit and have a drink with me when they visit?



Of course they can! We encourage our Carers to spend time with our Client's, getting to know them, their interests and hobbies, their Family etc. We believe it is important to truly know our Client's and for our Client's to know and learn about who they are letting into their lives on a day-to-day basis.

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We believe that Care should not be seen as having a Job, but instead as having an Extended Family.



We care about your loved ones as much as you do


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Our Mission Statement



PCS (Personal Care Services) Ltd are committed to ensuring people who use our services, receive uncompromised, flawless care and support that meets their everyday needs through our dedicated team of professional, caring staff.​


“We are passionate about care, we are committed to you.”



PCS (Personal Care Services) Ltd



West Lancashire Investment Centre, Maple View, White Moss Business Park, Skelmersdale, Lancashire, WN8 9TG.

Tel: 01695 553930 | Email: enquiries@personal-careservices.co.uk

CQC Registration No.: 1-102477663




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