Remember to approach someone with kindness and compassion. You can start a conversation with a simple question like “How are you?”, “Are you OK?” or “Would you like a chat?”
You can comment on something in your shared environment: the weather, something in their shopping basket, anything to open up a conversation.
Find something you notice about them to comment on positively, this could lead to a conversation. For example, their shoes or coat.
Give the person something to touch or hold. Show them something that you have with you. This can be a distraction through touch and may help to ground a person.
Ask them to pause. Ask them to take a breath with you. It could help them get to the next moment.
It is important that you are there for that person in the moment.
If you’re worried about someone, stay with them and let them know you're there for them.
Ask them if they’ve felt like this before and what, if anything, has helped them and then do something they’ve suggested if possible.
If you feel able to, stay with them and sit quietly, letting them know you’re there if they want to talk.
Do not coerce, do not force anything on the person, meet them as they are in that moment and join them in it, if you can.
Let them know they are not alone.
Let them know that an emotion and a thought does not last forever. An emotion or thought does not have to define them. It does not need to lead to a decision they can’t reverse.
Ask them what things they care about, what do they like? Or if they cannot answer, ask them what they don’t like if that is easier.
Your safety matters. If you don't feel comfortable speaking to someone you don’t know, that's OK.
If you’re unsure about talking to them alone or don’t feel safe to start a conversation yourself consider asking a passer-by for support.
It can also be helpful to let them know that they can call Samaritans free, day or night, on 116 123.
As a staff member of PCS you can contact your counsellor, Jaime, who will be there to support and listen to you, the details are at the bottom of this blog.